![]() Obviously something is out of whack as I've deleted the ".img" file and emptied my trash etc. I tried to run Mapinstall again, but when I select the Montana to load the maps to, then go to the next page of the installer, it says I only have 60MB of free space. After deleting it, the device now has 3.34GB of free space. I seem to recall it should be something like 1.2GB. I found it odd that the "gmapsupp.img" file was showing as 3.25GB, so I deleted it from the device. I deleted the product key, then clicked on "retrieve unlocks". When I clicked on "unlock maps", it said it was an invalid product key. I then flashed up Basecamp, selected "unlock maps online" and went through that drill: selecting Montana and not microSD, having unit ID filled in automatically, entering the GPS serial number and then entering the product key that's shown on the one-time map update page in myGarmin. I ran Mapinstall on my iMac to load the maps. To be safe I removed and re-formatted the card then re-inserted it. I decided I'd try installing the maps (CNNA 2012.4) to the device itself and not the microSD. Why is this so unintuitive, especially when I've done it before? Guess I'll hav eto wait until Monday until Tech Support is back at work, unless someone else here comes up with a suggestion.Įver the masochist, I gave this another go this morning. To add further confusion, the unlock code I got from Garmin Tech Support is too long for the product key field. The unit ID then does not jive with the unit serial number. ![]() But if I select the microSD card (where the maps are) from the drop-down menu, it changes the unit ID. ![]() They do if I select Garmin Montana as the "device". The online unlock demands unit ID and serial number, as well as product code. Well, I tried again, but I'm no further ahead than I was before. Guess I'd better try that agin, seeing as I loaded the maps to the microSD card. It wouldn't work with the microSD card, so I tried the Montana in there. Huh? That said, in the online unlock page, I had the option of selecting the Montana, or the microSD card, in the "find device" field. It then said I had successfully unlocked the maps on my device, but when I ejected the GPS then powered it up, it said that it could not unlock the maps. I tried again, leaving the product key field blank. I also entered the product key (unlock code) in the appropriate field. It too k me to a Garmin site where it "found" the GPS and automatically entered the unit ID in a field and I had to enter the serial number. I tried the online map unlock through Basecamp, with GPS connected of course. Be sure to click on the button to access those files.īasecamp is about the lowest of Garmin's priorities these days, with the only software update in the last year or more designed to strip it of cloud features that Garmin abandoned.OK, now I'm really confused. I suggest downloading Garmin's MapManager for Mac, which makes it easy to locate (and possibly even unlock) Garmin map files in your Mac. Telephone tech support for Basecamp was dismal (and for navigating Mac files and folders, downright wrong!), and no answer was forthcoming in the Garmin forum, so I ended up deleting all sorts of files and reinstalling software and data in my Mac before Basecamp would even recognize the unlocked map update files. The forum doesn't even have anything that addresses GPS devices for the road (car, motorcycle, truck etc.), which indicates to me how Garmin sees it's future in competition with smartphone navigation apps. Click to expand.Answers can sometimes be found in the GarminForums run by Garmin, though more often than not, you're faced with pathetic unacceptable excuses posted by the moderator who seems as much in the dark as you will be.
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